Refund Policy

Please make sure you understand the service, our fee and any separate Home Office fees before you instruct us. Home Office and other third-party fees are not included in our advisory fee unless we state otherwise in writing.

Send cancellation requests in writing to info@gpimmigration.co.uk. Include your name, the service you instructed us to provide and enough information for us to identify your matter.

The original Great Pelanks policy provides for a 10% deduction where cancellation is requested within 24 hours of payment. Where cancellation is requested within two weeks and a government or embassy fee has not been paid, it provides for a 50% deduction.

After two weeks, after a government or embassy fee has been paid, or where work has been completed or substantially completed, a refund may not be available. Each request is assessed against the work carried out and the terms agreed for your matter.

If you have a question about a payment or this policy, email info@gpimmigration.co.uk before making a formal complaint. We will review the information available for your matter and respond as soon as reasonably possible.